Privacy Policy

Last updated: July 18, 2025

East-West Tools operates this website and store to provide customers with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our site.

Personal Information We Collect

  • Contact details: name, address, phone number, email
  • Financial information: credit/debit card details, payment confirmations
  • Account info: usernames, passwords, preferences
  • Transaction data: items viewed, purchased, returned
  • Communications: messages or inquiries sent to us
  • Device & usage: IP address, browser, navigation behavior

How We Collect It

  • Directly from you
  • Automatically through cookies and your browser
  • Via our service providers (e.g. Shopify, payment processors)
  • Through partners or other third parties

How We Use Your Information

  • Process orders, returns, payments and shipping
  • Send transactional and marketing emails
  • Secure our site and detect fraud
  • Provide customer support and maintain accounts
  • Comply with legal obligations

Who We Share It With

  • Shopify (our e-commerce platform)
  • Service providers (e.g. shipping, payment processors)
  • Marketing platforms (where legally allowed)
  • As required by law or legal process

Shopify’s Role

Shopify hosts our store and processes your data to deliver the Services. Learn more at Shopify's Privacy Policy.

Your Rights

  • Access, delete, or correct your data
  • Withdraw consent or manage communications
  • Request data portability
  • File complaints with regulators

You can exercise these rights by contacting us at info@eastwesttools.com.au.

Children

We do not knowingly collect data from individuals under 16. Parents may contact us to remove data provided by minors.

Data Security & Retention

We implement reasonable safeguards but cannot guarantee absolute security. We retain personal information only as long as needed for business or legal purposes.

International Transfers

Your data may be stored and processed outside your country. We follow legal safeguards for international transfers (e.g. Standard Contractual Clauses).

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

Contact

If you have questions or requests, contact us at:
Email: info@eastwesttools.com.au
Address: 14 Jamy Place, Hamilton Hill, WA 6163
Phone: 0419 216 822